Privacy notice

Maidstone Fire survey & testing decides what happens to personal information collected through this site, which makes it the controller for that information. We don't have a separate postal address or a regulator reference recorded for publication here. If you want to ask us anything about privacy, the contact page is the way to reach us.

Through the enquiry form, delivered by Basin (usebasin.com), we ask for your name, email address, phone number, postcode or address, and a short account of the fire risk problem you're dealing with. Please do not send photographs that show people. If one does, we delete the photograph. We also keep any further messages you send after that, together with the technical logs automatically generated by the network that hosts this site.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also use what you tell us to keep an accurate record of what was said, to help keep this site secure, and, where it applies, to meet a legal obligation. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. None of this feeds into marketing, profiling or automated decisions, and we don't sell it to anyone.

A small number of other organisations help us act on an enquiry, whether that's getting it to the specialist covering your area or keeping this site running day to day. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Because of how this site and its hosting are set up, some personal information may be processed outside the United Kingdom. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

Every page of this site, including the enquiry form, is delivered over an encrypted connection, and only the people who need to deal with your enquiry can get at what you've sent.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

This site is written for adults facing a fire risk problem, not for children. If we find that someone under eighteen has sent us an enquiry, we'll delete it and take no further action on it.

This site sets no cookies of its own, runs no analytics, and carries no advertising trackers of any description.

We might revise this notice now and then, for instance if the way we handle enquiries changes. Whatever's published on this page at the time you read it is the version currently in force.